Shipping Policy

This Shipping Policy applies to all orders placed through Race Chill Innovations Pty. Please read this policy carefully to understand our shipping practices and procedures.

1. Shipping Destinations

• We currently ship to: Australia and New Zealand

• If your location is not listed, please contact us at sales@racechillinnovsations.com.au to enquire about potential shipping options.

• International Shipping:

  • Please note that international orders may be subject to import duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer.

  • We are not responsible for any delays caused by customs clearance processes.

  • Shipping times for international orders vary depending on the destination and shipping method.

• Shipping Restrictions: We are unable to ship to PO Boxes and some items may have shipping restrictions due to their size, weight, or nature.

2. Order Processing Time

• Orders are typically processed within 3 business days of order confirmation.

• Please note that processing times may be longer during peak seasons, sales, or holidays. We will make reasonable efforts to communicate any significant delays.

• "Business days" are defined as Monday to Friday, excluding public holidays in New South Wales.

3. Shipping Methods and Delivery Times

• We offer the following shipping methods: Australia Post

  • Standard Shipping: Australia Post  Estimated delivery time: 5 -10 business days.

  • Express Shipping: Australia Post - Estimated delivery time: 3-5 business days.

• Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the shipping carrier, destination, and other factors beyond our control.

• We will provide a tracking number for your order once it has been shipped, where available. You can track your order's progress through the carrier's website.

4. Shipping Costs

• Shipping costs are calculated based on: the weight and dimensions of the package, the shipping destination and the selected shipping method.

• Shipping costs will be displayed at checkout before you complete your purchase.

• Any free shipping will be clearly displayed.

5. Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.

• You can track your order using the tracking number provided on the carrier's website.

• Please allow 12 hours for the tracking information to become available after your order has been shipped.

6. Delivery Issues

• Incorrect Address: It is the customer's responsibility to provide a correct and complete shipping address. We are not responsible for orders shipped to incorrect addresses provided by the customer.

• Lost or Damaged Packages:

  • We are not responsible for lost or damaged packages during transit. However, we will assist you in filing a claim with the shipping carrier.

  • Please contact us at sales@racechillinnovations.com.au within 2 days of the expected delivery date if you have not received your order.

  • Please inspect your package upon arrival. If you notice any damage, please document it with photos and contact us immediately.

• Delivery Delays: We are not responsible for delays caused by the shipping carrier, customs, or other factors beyond our control.

7. Returns Due to Shipping Issues

• If a product is returned to us due to an issue with the shipping address, the customer will be responsible for any reshipping costs.

8. Changes to this Shipping Policy

• We may update this Shipping Policy from time to time to reflect changes in our shipping practices or legal requirements.

• We will post any updated Shipping Policy on our website and update the "Last Updated" date at the top of the policy.

• We encourage you to review this Shipping Policy periodically.

9. Contact Us

• If you have any questions or concerns about our Shipping Policy, please contact us at sales@racechillinnovations.com.au or 0422 329 002.